ExecuAI resolves refunds, returns, and order issues end to end, deciding under deterministic rules you set, test, and audit.
Watch ExecuAI resolve in chat, then take a live call in its own voice — the same execution layer, the same rules, the same identity checks. One brain across chat and voice.
It takes the action end to end, and brings in your team the moment a human should step in.
One order, two refunds — from verifying it’s really them, to pulling up the order and refunding what’s in policy, to escalating the moment it’s over your limit. Here’s what happens between the question and the answer.
Sends a 6-digit code to the email on the order and checks it before touching a thing.
The customer enters the code; the session binds to their verified Shopify account.
Fetches the live order and lays out every item — name, price, and photo.
The $59 linen shirt is inside your return window, so it’s refunded on the spot.
The customer also wants to return the $480 wool overcoat from the same order.
The $480 refund hits your $200 auto-approve limit and stops before anything runs.
It hands the case to a specialist and emails the customer with the follow-up.
Resolution, monitoring, rules, and insight — every surface your team runs on, in one place.
Here’s what ExecuAI is handling across your store today.
Refund volume is steady. Two high-value requests need review, while 84% of conversations were resolved without a handoff.
Before any action runs, it clears a ladder of deterministic rules you set — enforced in code, not a prompt that can drift.
Hard rules are deterministic gates. They never drift.
Shape tone and judgment on top — hard rules still win.
Every decision keeps a complete, inspectable trail.
Describe how to handle it the way you'd explain it to a new teammate. ExecuAI follows it as service guidance on top of your hard rules — written in plain English, no code required.
Manage how ExecuAI works for your store.
How precedence works: every proposed action still passes the deterministic hard-rule gate. Soft rules guide service behavior, but hard rules always take priority.
For unworn apparel with the original tags attached, offer one free size exchange within 30 days. Confirm the requested size is in stock before creating the exchange; if it is unavailable, offer store credit or a refund to the original payment method. Final-sale items remain ineligible.
When a customer asks about sizing, use the product’s size chart and fit notes together with their usual size and preferred fit. If they are between sizes, recommend sizing up for a relaxed fit and down only when the garment is described as oversized. Never promise an exact fit, and mention the exchange window before purchase.
Ask about a metric, setting, or recommendation. The Guide answers in context and highlights the part of the dashboard it’s explaining.
Could resolve 42 more requests per week.
See ExecuAI resolve real tickets on a store like yours — live, in about 30 minutes.